SLAY FASHION RETURNS POLICY
If you are unhappy with your purchase, please return it to our distribution center within 30 days of the delivery date with a completed Return Form. Please be sure to specify the order number(s) on the return form so we can ensure your credit is issued accurately.
Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) with all Slay Fashion and product tags attached. You will be issued a refund in the form of a Slay Fashion E-Gift Card for use on a future purchase on slayfashion.com. E-Gift Cards never expire!
Merchandise purchased online must be returned via mail to our distribution center. We do not accept in-person drop offs of any kind. We recommend shipping packages back using a traceable service such as USPS Flat Rate shipping with a tracking number, as we are not responsible for lost or stolen packages. Slay Fashion will not issue return credit unless we receive proof of receipt and delivery.
Please note that original shipping fees are non-refundable and return shipping costs are the customer's responsibility. Slay Fashion does not provide return shipping labels. A 20% restocking fee will be assessed on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Reserved Rights Regarding Returns
Slay Fashion reserves the right to define and limit, refuse, and/or reject returns from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
In addition, Slay Fashion reserves the right to refuse service to any customer or entity, due to similar actions as noted above.
Non-Slay Fashion items sent to our distribution center will be discarded upon receipt.
Shoe Return Policy
If you are not satisfied with your shoes, we will accept returns up to 30 days after purchase if the following conditions are met:
- Items must be unworn,
- Items must be in their original packaging.
- Returns must include the original invoice/packing slip, and be
- Accompanied by a completed returns form (available by clicking HERE).
All items ending in $.96, $.97, $.98 are considered “Final Sale” and cannot be returned for store credit. Additionally, cosmetics & beauty products, bodysuits, swimsuits, and/or undergarments are non-returnable. In the event of an unauthorized return, Slay Fashion reserves the right to apply a 50% restocking fee for bodysuits, swimsuits, undergarments, or final sale items.
We will issue you store credit via an E-Gift Card once we've received your return.
Damaged, defective and/or incorrect items must be reported within 2 days of receipt. If not reported, we will not issue credit. Fill out this form and return it along with the items. Be sure to include a tracking number with your package, as we are not responsible for lost packages.
Once we receive your package, we will email you an E-Gift Card in the amount of your item, plus the cost of the shipping return (up to $10.00 and be sure to include a copy of the receipt itemizing the return shipping cost).
Return by Mail
Please print and fill out our return form (click HERE to download a copy) or include your original packing slip with the item(s) being returned. To prevent delays, be sure to include your order number on the returns form.
Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with all tags attached. All items must be unworn, unaltered and unwashed (free of any stains from makeup, deodorant, or wear). We do not accept returns on bodysuits, bodysuit dresses, swimwear, undergarments, or final sale items (those items ending in $.96, $.97, or $.98).
All return shipping charges must be prepaid by the customer. COD deliveries will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.
Send your package to:
28904 Avenue Paine
Valencia, CA 91355
Store credit will be issued in the form of an E-Gift Card for your returned item(s) and will be processed once they are received at our distribution center. Please allow 5-7 business days to process your return once it is received into our distribution center. Your E-gift card includes the original purchase price and tax if applicable. Slay Fashion does not credit original shipping charges.
Slay Fashion requires items to be returned within 30 days of original receipt. Returns received in our distribution center or retail locations after 30 days are considered late returns. Late returns by mail may be rejected and returned to the sender. If the cost of returning the item to your attention exceeds the then current value of the item, Slay Fashion will apply a 50% restocking fee to the item(s) when processed in our distribution center. An E-Gift Card for the remaining balance will be issued following our normal returns process.